Answer common customer questions automatically

"I answer the same five questions about delivery and returns every single day."

Last checked: 16 October 2026

Copy this prompt

Write [10] FAQ answers for [business]'s website chat, each under 50 words, in friendly British English.
Cover: delivery times and costs, returns, order tracking and [other].
Use ONLY these facts, and say "I'll pass you to the team" where you're unsure: [paste facts].

UK note: if your chat tool stores customer data outside the UK, the ICO's rules on "restricted transfers" of personal data may apply (https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/international-transfers/, checked 16 Oct 2026, 05:34 BST). Don't paste customers' personal details into the prompt.

Worked example result (dummy data). Illustrative example: written by us, not a recorded AI output

Amy's candle shop: Royal Mail Tracked 48, £3.95; free delivery on orders of £40 or more; 14-day returns on unused items.

• "How much is delivery?" "It's £3.95 by Royal Mail Tracked 48, or free when you spend £40 or more."
• "I've spent £36, do I get free delivery?" "Not quite yet. Spend £4 more (£40 total) and delivery's free."
• "Can I return a candle?" "Yes, within 14 days if it's unused. Message us and we'll explain how."
• "Can I change my order?" "I'll pass you to the team."

Your first 10 minutes

1. List your top questions

   Look at recent emails and messages and pick the 10–20 most common.

2. Write down the facts

   Delivery prices, times, returns policy, and contact details.

3. Paste the prompt

   into a free AI chat with your facts.

   You should see short answers, one per question.

4. Check every number

   Delivery prices, thresholds, timescales and sums (e.g. £40 − £36 = £4 to free delivery) must match your real policy. Remove anything the AI added.

5. Add the answers to your chat tool

   In Tidio or similar, find the FAQ or knowledge settings and paste them in.

6. Review weekly

   Read the chat history and add answers for new questions.

What you'll get / limits

Consistent, instant answers to routine questions. The chat only knows what you give it, and complaints and anything unusual should go to a person.

Cost

Tidio: free plan; Starter €29/month (€24.17/month billed yearly); Growth from €59/month. Published in EUR; no £ price published. Billed in euros, so your bank may add a foreign-transaction fee. Checked 16 Oct 2026: https://www.tidio.com/pricing/

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What to do next

• Next: draft your returns policy → /use-cases/policies
• Get the free starter kit → /starter-kit